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Nest outdoor IQ no power

Ktmbadboi
Community Member

All of a sudden no power spent 3 hours on char to find I was talking to us chat line, I am UK and then spent couple hours on another chat and then they said I need to speak with someone else so transfered my chat then again got so far and then wouldn't help as from us again, I have now removed camera and tried in my other outdoor IQ plug and still doesn't work so therefore the camera is at fault and I need replacement sent out but nothing for a top of rang Camera this shouldn't happen after a year and this is 2nd one I'm on as 1 one was faulty also 

 

4 REPLIES 4

Dickie
Community Member

This happened to my  IQ camera. unfortunately, mine was out of warranty. 

Google did send me a new cable to try when I reported it to them but the camera had completely died, I'm guessing water ingress.

Think I paid nearly £400 for it when I got it and it lasted 3 years...

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Ktmbadboi
Community Member

Hi all sorted a while ago now managend to finally get a new camera sent out

Cheers 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.