Nest outdoor cam condensation inside lens

[Bronxbrook]

Seems like it's a common issue from digging around.

Started noticing water droplets form earlier this winter inside the lens. I was hoping it would dry out and be fine, but it's slowly gotten worse over time. Now the whole lens is dried on the inside with some brown layer, which you can't see anything thru at all.

Some comments mentioning not orienting the camera where the power outlet is at the top, which we don't. We've always had it so the outlet is at the bottom to be shielded from water/rain.

Any advice on how to fix?
We have been thinking of adding smartcams to some of our other properties, but a bit concerned if this will happen.

[Bronxbrook]

Checking in on this to see if anyone could help.

[nerys]

Hi Bronxbrook,

Thanks for posting in the community!

I'm sorry to hear your Nest Cam Outdoor has condensation inside the lens. No worries; I'm here to help! Just to get started, I'd like to confirm some information that will allow me to understand this situation better:

• Have you tried to clean the lens of the device?
• Is there any kind of corrosion on the device?
• If you feel comfortable, can you please share a picture of the lens?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.