Nest outdoor camera not charging

[spider-jedi]

The camera just ran out of power. I normally just charge it up again and put it back out once it's full. But this time it's not charging. No white light. I check the app and it just says offline. Any idea what the issue could be

[MplsCustomer]

@spider-jedi 

Other customers in this forum have also reported problems charging their Google Nest Camera (Battery) with the included charge cord.

I think there may be defective cameras or charge cords. We've had our Google Nest Camera (Battery) for one year now, plugged in with the optional power cable, and it's "Live" all the time, with the battery charge level at 77% to 100%.

You could try contacting Google Nest Support using this link:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

JT

[janthadeus]

Hi spider-jedi,

How's it going? Were you able to speak to our support team? If so, how did it go?

Regards,

JT

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,
JT

[spider-jedi]

I got help thanks

[janthadeus]

Hi there,

Sounds good! We're here if you have any other questions.

Best,

JT

[aatienza]

Hey folks,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie