Nest outdoor camera tripped the circuit

[fyd]

My nest outdoor camera seems to have tripped the GFCI circuit it was on around midnight.  I went to check the outdoor camera the next day; saw that the outdoor power cord is disintegrating; crumbling. When I touched the cord it just started coming off on my hand like it was dust and I could see wires. I pulled the plug on the camera before reseting the GFCI switch; I did not want to get an electric shock.

I called Nest support right away but the support person did not seem to know what to do. I am waiting for a supervisor to give me a call back. This seems like a serious issue. Am I missing something? Any advice?

[SteveT1]

Hi there,

I'm sorry to hear about that. Let's check this further. Do you have the case number of your senior support interaction so we can check?

Regards,

Steve

[fyd]

Short answer: No & Case ID: 6-5438000032360

Long answer: Called the google support line as soon as possible. The person on the other hand asked me to send me some pictures. Since it was already dark, I sent them the only picture I had taken. They said you will need to buy a core OR something like that. I wasn't satisfied with his suggestion; This looks like a big issue to me. The outdoor wire sheathing can't just crumble into powder, This could be a major issue so I asked for a supervisor. Waited for 30 mins. Support person could not reach his supervisor. He said someone will reach out to me - that was May 18th. I haven't got any email OR call from google. I also had a GFCI circuit tripping around the same time. I have just unplugged the camera for now.

[fyd]

I called the google support line for a second time yesterday. The person said they did not have access to the previous case and opened another case  9-7904000033015. Waited 30 minutes as the support person tries to escalate to another team. After 30 minutes I had to hang up . She said they will consult and get back to me. 

[SteveT1]

Hi there,

I apologize for the late reply. Do you still need help with this? Please check your email for any updates regarding your case. 

Regards,

Steve

[fyd]

No, I do not need any help with this case now.

[SteveT1]

Hi there,

I understand. I'll go ahead and lock this thread now, and let's continue through that channel.

For anyone who is experiencing the same issue, reach out to us here. 
 

Cheers,
Steve