05-06-2022 10:04 AM
My camera just stopped. I have two Nest outdoor cameras (wired) and one no longer has the green light on. I unplugged and then plugged the power back in. No luck. Any suggestions?
05-27-2022 09:13 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Best Regards,
Brad.
05-28-2022 04:16 PM
Yes. I need assistance.
06-10-2022 09:23 AM
Restarting and factory resetting your Google Nest camera or doorbell will have different results:
Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.
Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.
You can find this information, plus additional information on this process here. Please let me know if you have further questions.
Best Regards,
Brad
06-13-2022 09:34 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
Best Regards,
Brad
06-17-2022 08:00 AM
Hey folks,
This thread will be locked. If you need further assistance, please contact Support or start a new thread.
Best regards,
Brad