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Nest outdoor camera (wired) green light is off.

Carmen11
Community Member

My camera just stopped.  I have two Nest outdoor cameras (wired) and one no longer has the green light on.  I unplugged and then plugged the power back in.  No luck.  Any suggestions?

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Carmen11
Community Member

Yes. I need assistance. 

Brad
Community Specialist
Community Specialist

@Carmen11

 

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hey folks,

 

This thread will be locked. If you need further assistance, please contact Support or start a new thread.

 

Best regards,

Brad