I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you!
I will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.