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Nest outdoor cameras, not connecting

Dplintz
Community Member

Two outdoor cameras won’t collect. We have the more a different property and have tried to get them connected on my main account at home. We’ve tried every different way from scanning the QR code to plugging directly in and we are unsuccessful. We have eight cameras in total on this account.Two outdoor cameras won’t collect. We have the more a different property and have tried to get them connected on my main account at home. We’ve tried every different way from scanning the QR code to plugging directly in and we are unsuccessful. We have eight cameras in total on this account.Any help would be greatly appreciated if you spent the better part of two hours trying

 

 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Dplintz 

Are these two outdoor cameras on a different property than your main Google Nest "home"? In order to add a camera to your Google Nest "home", it has to be on the same Wi-Fi network as your Google Nest "home", and the device where you're running the Google Home app (or Google Home app) has to be on that "home" and same Wi-Fi network when you are adding a camera.

Hi folks,

 

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

 

Thanks for the help, MplsCustomer.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi Dplintz,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT