09-27-2022 09:15 AM
The replacement camera I ordered less than a year back (RMA# RMA45379624) has stopped working. I have checked the power supply upto the camera and the availability of internet. Light indication on the camera is not on. Please send me a replacement.
09-27-2022 11:41 AM
Hello, this is just a user forum. Google does not respond here. If you are trying to get a replacement you need to create a support ticket and speak with a Google Tech. Here is the link:
10-01-2022 08:35 PM
Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?
Thanks for your help, EmptyNester and Brad.
09-27-2022 03:35 PM
Thank you for your patience! Sorry to hear that your replacement device has stopped working. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience.
10-04-2022 10:43 PM
Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.
10-09-2022 07:43 AM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.