Nest outdoor q cameras

[Ballja45]

Two of my cameras stopped working - diff elec circuits.

cannot reconnect- tried we code, nothing,  used 6 digit code- goes through setup process, then ask for last digits of serial number, then app locks- no place to put numbers.  Get a nc023 code also.

had tech come out - he had no luck either.  Surely, two cameras did not die at same time.

also a side comment;  many comments about not having at code or 6 digit code.  Put data design on nests/googles part as that info should be in a database at time of manufacturer.  I can get to me in for:  $185 tech visit.  

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Ballja45]

Worked with help desk, did factory reset, got one camera going after 90 minutes.  Checked two days later to reinstall and it was out again.  Trying to follow earlier steps again.

[Brad]

@Ballja45 

Please let me know how it goes and we'll leave this thread open for a bit longer. 

Best regards,

Brad

[janthadeus]

Hey there,

It’s us again. Still need our help?

Thanks for your help, Brad.

Best,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 

Best,
JT