Nest to google migration

[Aa15]

I migrated my cameras to Google everything seemed to go fine when I went to the Google store to purchase a subscription for all of my cameras basically an error message came up the message stated the following the nest aware subscription for this home is managed by a different user. Please contact this user to make changes to the subscription. I have been on the phone on a couple different occasions but the problem has not been resolved any help would be appreciated

[EmptyNester]

Hi Aa15,,,, I'm an end user like you.  That sounds odd.  I'm going to try and escalate this and get you some help. 

[Lance_L]

Hi everyone,

@Aa15, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with Nest Aware. Don’t worry; help’s here. Can you share the case ID from your interactions with the support team so I can check what happened?

Keep me posted.

I appreciate your help, EmptyNester.

Best,

Lance

[Aa15]

 

[ReginaS]

Hi Aa15,

Thank you for providing your case number. We truly apologize if this is taking longer than expected to get resolved. I want to thank you for your patience while we work this matter out.
 

I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

Thank you,
Regina