cancel
Showing results for 
Search instead for 
Did you mean: 

Nest volume too low

PBuffam
Community Member

I cannot hear a person talking thru the camera, it is muted/barely audible. 

Person can hear me, but we can barely hear them with phone volume on full.

7 REPLIES 7

Ashepherdson
Gold Product Expert
Gold Product Expert

It sounds like there could be debris in the microphone hole on your nest doorbell, or the microphone hole is blocked somehow.  you can try cleaning the microphone hole out carefully.  

I did have a look at the little microphone hole and it does not appear to have any blockage or debris. 

 

Ashepherdson
Gold Product Expert
Gold Product Expert

Has it always been this way or is this a new problem?  If this is a new problem I would suggest a factory reset might fix any possible software issues that have caused this

This was a replacement nest sent to me as my previous one would never connect to wifi which was confirmed by nest support via video.  So it's always been like this since I received the replacement (I suspect a refurbished one)

 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

PBuffam
Community Member

I'd love some help. No solutions and no sound on my expensive door bell.

Ashepherdson
Gold Product Expert
Gold Product Expert

Since this has already gone through an RMA I have escalated for you