11-01-2021 02:31 PM
No selection on the app for doorbell theme to change from ding dong to seasonal sounds.
Why? How do I get them added to my app for selection and use?
11-01-2021 02:53 PM
Hi there,
The Doorbell theme is currently set for default "ding dong" tone. The special seasonal sounds will be available around some holidays and will be available in the Nest app. I noticed the Halloween theme is gone today and only default is showing for me.
This is from the Google Nest Help Center:
In addition to standard themes, seasonal doorbell themes are available around some holidays. You can change the theme or set a different chime sound in the app’s doorbell settings.
After the holiday, your doorbell automatically goes back to the default tone, and the seasonal theme disappears in the app.
11-01-2021 05:58 PM
Came here to ask the same question. I had Halloween yesterday but now the only option is (default)
11-05-2021 10:44 AM
Seasonal theme Thanksgiving Gobble showed up for me today. (US/Eng)
11-30-2021 01:16 PM
Hi there,
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
Best Regards,
Brad.
P.S Thank you for the help, JillG!
11-30-2021 01:46 PM
11-30-2021 02:37 PM
Thank you for sharing your feedback! The seasonal tones that are offered are only available for a limited amount of time. I am sorry to hear that you missed out on the Halloween tones, but I am sure the Holiday may be coming up. But as a default, it only comes with 1 single tone I am afraid. Please let me know if you need further assistance.
Best Regards,
Brad.
11-30-2021 02:45 PM
Any idea when the seasonal themes will return? I also had them for Halloween and Thanksgiving. I had them last year for the different holidays too (Hanukkah, Christmas, etc). But the whole “Doorbell Theme” option is now missing.
11-30-2021 06:58 PM
hello i simply do not have the option on the app for “doorbell theme” as in the option has disappeared, not referring to the ringtone the action section “doorbell theme” is all together missing. Iphone 12 pro v15.2
12-01-2021 04:17 AM
Me too the doorbell theme option has totally gone. Surely this can not be taken away from original users as it was part of the product we purchased. Not happy
11-30-2021 01:45 PM
Hi Brad,
I have the same issue. No themes available to select at all (not even Ding Dong) but I did have halloween when it was available.
Wired doorbell. English (uk).
Do you have any suggestions as to how I can get them?
thanks in advance for your help
11-30-2021 02:43 PM
Yesterday I had the options u see doorbell theme for a “Turkey gobble.” Today I don’t even have doorbell Theme as an option to choose from.
12-01-2021 04:34 AM
My option has totally disappeared from both best and Google home app for doorbell theme. I want my Christmas chime. Where has the option gone?. I have all upto date apps
11-30-2021 08:36 PM
Why is the doorbell theme not even in the settings menu? Does it only appear when holiday options are available?
11-30-2021 10:08 PM
Same problem here. holiday tones gone.
12-01-2021 05:33 AM
this is a major bug in the software.
12-01-2021 09:37 AM
Hey folks,
Once the Holiday is over, the themes may disappear. However, it should still default to the standar tone. I am sure we will get the winter holiday themes here soon but I do not have an ETA. In the meantime, if you are getting no alert/chime then I would restart your Nest Hello doorbell. You can learn how to do that here.
Best Regards,
Brad.
12-01-2021 09:42 AM
Im not sure if what we are saying is being understood let me try again - when u scroll in settings there is an option called
“doorbell theme” this you would click for themes
what we are saying is the actual “doorbell theme” option under settings is altogether missing. As in there is no setting called doorbell theme
12-01-2021 04:25 PM
Yes, that is normal. The option only show up when there are other chimes available. Otherwise when it’s just the default that is currently available the option disappears. It’s not a bug, that’s how it’s always been.
12-01-2021 04:23 PM
Hi,
I have the seasonal chimes now but when I switch the Christmas, winter etc it still does the default ding dong. Tried it on my iOS and Android devices but same issue occurs
12-01-2021 04:30 PM
yep update the doorbell theme option appeared today and none work
12-01-2021 04:20 PM
For me the holiday themes appeared today but none of them work when the doorbell is pressed.
12-01-2021 04:37 PM
Same thing for me.
12-01-2021 04:40 PM
Mine is showing but not working either, just the ding ding no matter what theme is selected in the app, please let me know if anyone has any luck.
12-01-2021 05:19 PM
Same for me. “Doorbell theme” is back, but none of the options work. Doorbell is still default “ding dong” no matter which theme is selected.
12-02-2021 03:12 AM
I had same issue, but this morning its working..xmas theme is jingle bells
12-02-2021 03:32 AM
Not jingle bells actually..the other one!
12-02-2021 11:40 AM
Hey folks,
I have seen that others are no longer having this issue. Please if you haven't yet already, restart your Nest Hello and mobile device, and try again. They should be available. I have seen many users state that it is working for them. Please let me know if you need further assistance.
Best Regards,
Brad.
12-03-2021 12:22 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.