Nest wired doorbell stopped working (not ringing indoor chime)

[YGK]

I just installed it a day ago.  it worked. Now it doesn't. The indoor chime still works ( I tested it by removing nest wires and next doorbell and touching outdoor wires together). I discovered that on the nest app the "indoor chimes on/off" slider was"off" and was sure this was the issue but when I slid it to "on" it still didnnt work.  I check all wiring connections and that's not the issue either. I'm getting video from the doorbell fine and it's own outdoor chime works. Anyone have any other ideas?  I'm thinking software issue. Maybe there is a way to reset doorbell or should I reinstall phone app?

[Cassmast]

I have this same issue… I can’t figure it out. Let me know what you did.

[Cassmast · Accepted solution]

I just fixed it. In the app click on chime duration. Then make sure that electric chime is toggled to on. Then make chime duration 1 sec. It works now every time. 

[James]

Hi everyone,

It looks like @Cassmast was able to find a solution here. We'll leave this topic open for another 24 hrs or so in case there are any follow up questions or comments.
 

Best,

James

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.