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Nest wired floodlight cams

Mejisan
Community Member

Hi there

 

I have nest doorbell and Google home hubs which all show vid in the nest app.we pay for nest aware or whatever its called so we get vid stored longer and all the other benefits.

 

I just installed two nest outdoor wired floodlight cameras but when I scanned barcode it said I needed to set up in Google home app.

 

I've done that, but now I'm concerned - how do I make sure I get the nest aware benefits on these cameras including that my footage is stored longer as expected ?

12 REPLIES 12

Brad
Community Specialist
Community Specialist

@Mejisan,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad.

Mejisan
Community Member

Hi Brad 

 

Thanks for replying so quickly

 

But I'm not sure of the answer to the question?

 

how do I make sure I get the nest aware benefits on the nest floodlight camera which does not appear in the nest app?

drewalberta
Community Member

How do I use the expensive camera and floodlight in the Nest app? The box says Nest. Is this not a Nest product? I'm feeling very misled, this is extremely disingenuous. 

TeaBa99er
Community Member

Lmao they just took your money. It will not work with the nest app and that's why I will not purchase any more of the Google cameras. Soon as my Nest Aware is done I'll be moving over to Alexa

 

How do you access nest aware benefits on the nest floodlight camera?

It says on the shop page that it works with nest aware. But given it doesn't appear in thr nest app I have no idea how I access this

 

I replied below 👇

TeaBa99er
Community Member

Screenshot_20220518-022951.png

 This is under specs for the flood light. Its not compatible with the nest app only Google home app. Which is very disappointing

I dont mind accessing it through thr Google home app.

That's not what I'm asking about.

I'm asking how I get the nest aware benefits thar I pay for, given I can't access it through nest app. It must be possible to do so as its advertised as compatible with nest aware.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. The Google Home app should have the same home from the Nest app. Make sure you add your Nest cam with Floodlight in the same home to enjoy the Nest Aware features. You can check this article on What you get with a Nest Aware subscription to learn more.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

 

Thanks,
Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.