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Nest wireless camera falls off mount

dlhockeycurl
Community Member

I'm working with a nest camera that has worked fine for a couple years. If late we are getting disconnected notifications and when I go to the camera it is playing on the ground. The magnet feels strong. It's hard to pull the camera off or reposition it. I see many posts in these communities where ppl report the same thing but the response is that it's a poor mounting position. What's going on with this issue?

2 REPLIES 2

EdmondB
Community Specialist
Community Specialist

Hello dlhockeycurl,

I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

Checking in—we haven't received your form. Were you able to fill it out? Still need our help? 
 

Thanks,

Zoe