11-10-2023 09:57 AM
I'm working with a nest camera that has worked fine for a couple years. If late we are getting disconnected notifications and when I go to the camera it is playing on the ground. The magnet feels strong. It's hard to pull the camera off or reposition it. I see many posts in these communities where ppl report the same thing but the response is that it's a poor mounting position. What's going on with this issue?
11-10-2023 01:47 PM
Hello dlhockeycurl,
I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
Best,
Edmond
11-12-2023 02:45 PM
Hi there,
Checking in—we haven't received your form. Were you able to fill it out? Still need our help?
Thanks,
Zoe