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Nest wireless camera setup not working

aumlion1031
Community Member

Nest outdoor battery powered camera setup isn't working. I tried resetting it and still same result. Few things I noticed

 

1) when I plug camera without it's magnetic base plate then the white light is visible and moment I put on the magnetic plate the white light goes away even it is connected to the power source.

 

2) I do not hear the chime when the camera connects to the power source and white light never becomes blue I tried this without camera being on the base plate

 

3) I used the button in the back to turn off the camera or even reset the camera. I am still getting error message when setting up the camera via Google home app.

 

Finally for some context I bought this camera 6 months ago and used it on a trip and recently I tried setting up at my house as I needed another camera and not able to set up please help

4 REPLIES 4

Mopos
Community Member

same exact issues here... following.

 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.