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NestCam battery set up

CC1
Community Member

Hi. Trying to set up a new NestCam (battery). Bought set of two and both are failing to set up. Google Home app isn't seeing the device - they don't show up at all when going through GoogleHome add new device procedure. Restarted camera, restarted phone, restarted wifi router, wifi and bluetooth enabled on phone.....but no luck. Any ideas?

10 REPLIES 10

DDW
Community Member

Try adding a new device, and scan the QR code that came with it.

CC1
Community Member

Thanks. That is what I have been doing but no go...

DDW
Community Member

Make sure you are on a WIFI, and nothing is distorting the signal. It could be a simple WIFI issue that is messing things up for you.

CC1
Community Member

Ok thanks. Will look into that. If it was a wifi issue wouldn't the app at least find the device during set up even if it later fails to connect to wifi? Or no?

DDW
Community Member

I recently tried connecting a smart device for a friend I was helping out, and only later did I figure out his phone was connected to the main router, but his Home setup was connected to a wifi point, with a different WIFI name. Your WIFI selection on the phone/tablet should be the same, as the WIFI your smart devices are connected to. Sometimes it's the small things that can trigger that devices doesn't seem like they are working. I hope this will help you.

kgeorge
Community Member

I'm having the same issue on my mesh network.  It's difficult to determine what is set up to which router.  This is too automated.  I just want the manual option.  

CC1
Community Member

Hi all. Reupping this issue. Still no luck and exasperated at this point. Created new Wifi network with brand new Eero. But seems like my camera is still not seeing the network.

More background: the camera I am trying to set up is 1 of a set of 2 that I bought. The other camera is in a different home and set up no problem and is working on that network.  I have 2 homes set up on the google home app with the camera that is working set up on one home. And am trying to add this second camera to the second home.

Was wondering if it was some type or conflict in the app between the 2 homes, HOWEVER, I tried to set up the problem camera first before the second home/second camera were set up and did not work then either. So not clear the 2 homes is the issue.

Any troubleshooting tips greatly appreciated, particularly with respect to wifi settings. Have done factory reset, phone in airplane mode etc.

Thanks!

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.