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Nestcam Outdoor - wired constantly drops out

westterrace
Community Member

‎12-03-2023 02:10 AM - edited ‎12-03-2023 02:19 AM

I have tried all of the help solutions but my wired Nestcam outdoor constantly goes offline. My wifi is very fast (1130Mbps) and I have a strong wifi signal,  my mesh pod is on the other side of a window from the camera. I have tried all of the help guides and have even moved the camera indoors so that it is right next to the pod. 

Help!

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3 REPLIES 3

Cosmic121
Community Member

‎12-03-2023 02:49 AM

Same here!

Hope someone can help!

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westterrace
Community Member

‎12-04-2023 02:35 AM

So maybe I'm being stupid and it doesn't drop out but only saves notifications as per my subscription! 

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Lance_L
Community Specialist
Community Specialist
In response to westterrace

‎12-05-2023 01:50 PM

Hello everyone,

 

Thanks for reaching out to the Community. Help’s here! I’m sorry to hear that you’re having issues with the Nest cameras. Let’s check it out.

 

A few questions: what model of Nest camera do you have? What is the color of the status light? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, are you getting any error messages?

 

If you haven’t done so already, check out this handy guide to help you troubleshoot an offline Nest camera or doorbell.

 

Let me know how it goes.

 

Best,

Lance

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