Nestcam

[Taxinglady]

The battery in my nextcam isn't charging what is the solution ?

[MplsCustomer]

@Taxinglady 

Other customers in this forum have also reported issues being unable to charge the Google Nest Camera (Battery) with the charging cord that comes with the camera. Some have gotten replacements because either the camera or the cord turned out to be defective. We've had a Google Nest Camera (Battery) for a year, plugged in all the time with the optional power cord and it stays charged and "Live" all the time.

Make sure the USB charging cord is plugged into the camera with the cord feeding towards the FRONT of the camera.

You can reach Support starting with this link:

https://support.google.com/googlenest/gethelp

[Taxinglady · Accepted solution]

The Google support team wasn't able to fix my problem however , my camera will be replaced. I am happy.

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[aatienza]

Hey Taxinglady,

That's good to hear! Let us know if you have any other questions, we're here to help.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie