Nestcams not coming back after power outage.

[Benjycov]

As reported by other users in the thread below (it’s locked so can’t follow up), I have a problem with multiple Nestcams not reconnecting after power outage, they don’t reconnect to the wifi and require power cycling by unplugging the USB (power cycling the mains does not work).

For years I had one camera that would do this regularly, now I have 3 more newer ones that do the same. I have lots of nestcams (~20) across two different homes and it’s always the same 4 at the same home with the problem. The original one has been moved to a different area to rule out wifi coverage and still has the problem. Nest did replace the PSU (seemed logical but didn’t change anything). 

My question to others using experiencing the same issue are you using unifi for your APs?

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Why-don-t-my-Nest-Cams-come-back-online...

[Benjycov]

@Nester  - did you solve your identical problem? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Benjycov]

Yes this is still a problem for me and others.

I have a little more information.

1) to resolve the problem for an individual camera definitely requires unplugging and re-inserting of the USB cable, I isolated one canera at the nains for a couple of hours repowered up and it still wouldn’t work until I unplugged the USB.

2) I have two hones with a lot of nestcams (10 at one home and 13 at the other). Both homes have same wifi network and routers (Unifi and edgerouter). The first home as 1Gbit/s fibre and I never have issues, the second home has VDSL with 60Mbit/s downstream and 10Mbit/s upstream - this is the one with the issue. 

It’s a not a bandwidth issue for normal operating - during normal use all Nestcams on is well under the 10Mbit/s limit and they work fine.

My theory is that after a power cut, the entire network is recovering, lots of devices reconnecting causing congestion on the limited upstream. Some of the Nestcams can’t connect and for some reason go into a mode where they don’t try again, then requiring the USB power cycle to get them back into action.

So I feel it’s definitely a software issue that manifests in restricted bandwidth scenarios. 

Regards… Ben

[Brad]

@Benjycov

Thank you so much for bringing this up to my attention! I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

Please let me know if you need further assistance on this issue.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Benjycov]

Hi, Yes it’s still an issue for me and others.

[Brad]

@Benjycov

I am afraid this is a known bug which is being looked into. I do not have an ETA to provide. Please share any feedback with support if you wish to look into this issue further.

Best regards,

Brad.

[Benjycov]

Hi Brad,

It’s great to know it’s a known bug, do you have a link to it I can follow?.

I’m very happy to help if I can, I have a LOT of Nestcams.

I also have a many Nestcams of different vintages, and I can categorically say that some cameras have never exhibited the problem - so maybe hardware version is a factor.

i can also say that I have two sites in different countries and only one country (France) has ever had the problem - however that is the one with the poorer broadband.

[Brad]

@Benjycov

I'm afraid I am not able to share this information with you, but as soon as a solution is found, your devices should hopefully start to work properly again. Terribly sorry for the inconvenience! 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.