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New Hello Nest Doorbell (Gen 1)

Community Member

We just replaced our old Hello Nest Doorbell that stopped working ( the chime stopped working) with the exact same model of Hello Nest Doorbell and now we can't get it to connect to the internet (camera).  It will chime, is lit up, but camera not working d/t internet connectivity problems.  Anyone have a solution?  Do I need to delete the old ap for Nest and install a new ap too?  Thanks for any help...we've spent hours trying to fix the problem & are at the end of our rope!




The Google Nest Hello Doorbell still uses the Google Nest app, which still gets updated from time to time, but there's no "new app". But it certainly would not hurt to delete and reinstall the Google Nest app.

What kinds of "internet connectivity problems" are you having?

Did you remove your old Nest Hello doorbell from the Google Nest app?

Community Specialist
Community Specialist

Hello everyone,


@tomandee thanks for posting here in the Community. How's it going with your Nest Doorbell? What MplsCustomer has shared is right on the spot. If you have the same model you'll still use the Nest app to set up and control your Nest Doorbell. Try restarting your new Nest Doorbell and reinstall your Nest app.

To restart your Nest Doorbell:

If your Nest Doorbell is connected to your home’s doorbell wires:

  1. Insert the release tool into the hole at the bottom of your Nest Doorbell to remove it from its base. You can also use a paper clip or thumbtack.

Tip: Don’t unscrew the wires attached to the back of your Nest Doorbell.

  1. Use the release tool to hold down the button on the back of your Nest Doorbell for about 10 seconds. Your Nest Doorbell will restart.

Tip: The hole for this button is located near the top.

If your Nest Doorbell is connected to the power adapter:

  1. Disconnect your Nest Doorbell from power by unplugging the power adapter from the electrical socket.
  2. Wait 10 seconds.
  3. Plug the power adapter back into a socket. Your Nest Doorbell will restart.

I appreciate the help, MplsCustomer.




Community Specialist
Community Specialist

Hey tomandee,


Checking in — did you get a chance to try the suggested steps provided by Emerson? If so, how did it go? Let us know if you need anything else.

I appreciate the help here, MplsCustomer and Emerson.




Community Specialist
Community Specialist

Hi there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.