New Nest Cam (Battery) not recording at night

[fennd3867]

I have 2 new Nest Cams (Battery) and they don't seem to be recording any nighttime activity. I have zones set up and they work as intended during the day, but as soon as the sun sets, they stop recording. However I can get live video at night, just no recording. I have the Nest Aware Pro subscription and using the Home app on IOS to manage. Is there a schedule for recording that you need to set up so it is active 7/24? Any ideas? Thanks in advance for your help. 

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?
• What troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[markopolo]

I have this same problem with my two new Nest Cams (battery). Not using activity zones, have Nest Aware subscription. Cannot get them to record ANYTHING at night, even when I have obvious critters rummaging through my trash and leaving footprints everywhere. Older Nest Cams (wired) work fine. Very frustrating, this is core functionality!

[Jeff]

Hi, fennd3867.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks