New Nest Cam Battery won't show live video

[Nichall137]

Hi,

We have had the older generation of nest cam for a few years now, no issues at all. Purchased the newer battery indoor and outdoor cam and have had nothing but problems. 

We have tried restarting, resetting the cam, we have tried uninstalling and reinstalling the cam. I have tried uninstalling and reinstalling the app. Absolutely nothing has worked, the cam simply will not let us see the live video. We even spoke to Google support which suggested it was a hardware problem, so we returned it and got a new one, exactly the same problem!

The camera records as we can see the clips when it detects but just simply will not show us live feed.

Never had any problems with the nest app, it's the Google home app that just simply doesn't work.

Very frustrating! We are almost on route to get rid of both cams and go with ring...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[aatienza]

Hey Nichall137,

How's it going? Still need our help? Feel free to let us know if you do.

Thanks,

Archie

[PitterB71]

Yes we do! I have exactly the same issue.

[aatienza]

Hey PitterB71,

Thanks for posting here in the Google Nest Community.

Let's see what's going on. A few questions: what type of Nest camera do you have? When did it start happening? Also, have you tried any troubleshooting steps to fix this? Keep us posted.

Thanks,

Archie

[PitterB71]

I was having the problem with my new battery cam, I say having because I solved the issue. It all start happening right off the bat after the setup process was completed. During setup, live streaming was working well, but after it was completed it didn't live stream. I did a factory reset two times and after the second reset it started to work well, initially intermittently though. I don't believe it was something to do with my hardware or even the Google's cam. It seems it could have been something wrong with the google servers, at least that was what the google specialist I was troubleshooting with for 3 hrs told me. Fortunately for me live streaming is now stable and I've haven't had any further problems since yesterday that I solved the issue.

[aatienza]

Hey PitterB71,

Thanks for letting us know. Give us a shout if something comes up, you know where to find us.

Thanks,

Archie

[aatienza]

Hey PitterB71,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie

[PitterB71]

My issue with the cam is solved, it has been very stable since live streaming wasn’t working properly.

[aatienza]

Hey PitterB71,

That's good to hear! Thanks for letting us know. Hope that sheds some light on the issue.

Thanks,

Archie

[aatienza]

Hey PitterB71,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie