New Nest Cam (battery) not showing video history

[andyk]

Hello, I recently bought a new Nest Cam (battery) for my new house.  After the initial installation, it was showing historical video in the app, but after a few weeks, I got a message saying something along the lines of my trial had expired, and I had to sign up for a subscription to be able to view the video.  The thing is, I already have a "Nest Aware" subscription that renewed on 11/26/21.  I had signed up for it for a Nest doorbell at my old house, which I no longer have.  I figured that I could just use that subscription for my new Nest Cam since I no longer have the doorbell.  Is there a way to associate this new camera with this Nest Aware subscription that I have already paid for?  I can't figure out how to do this.  

Thanks in advance! 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.