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New Nest camera ONLY creates clips for events where notifications are turned on

MplsCustomer
Bronze
Bronze

On our existing Google Nest cameras and doorbells purchased prior to the fall of 2021, we are able--in the Google Nest app--to select the camera or doorbell and use the Filter to select which event(s) we wish to see (Motion, Dog Bar, Talking, Sound, Motion, People, and/or Doorbell Ring--depending on the camera). We can select, view, and obtain clips of any of these events even if notifications for them were not turned on at the time of the event. We can also manually edit the time duration of these clips. If we scroll through the timeline, all events are distinguished with multiple colors, regardless of whether or not notifications were enabled for them. We can also click on 60 days and select which day's events we wish to see from a Video History calendar.  On the home.nest.com website, we cal also click on the Calendar and select which day's events we wish to see from a Video History calendar; on that website, we also have additional functionality for Clips

On our new Google Nest Battery camera released in the fall of 2021, we are able (with the camera plugged in)--in the Google Home app--to elect the camera and click on History | Event Details to see only the events (People, Animals, Vehicles, and/or for which we notifications were turned on at the time of the event. We cannot manually edit the time duration of any of these events. If we select History | Full History, we see a list of days populated only with the events for which we have turned on notifications. If notifications are not turned on for a given event, no clip for the event is captured, and when scrolling through the timeline, the event is not flagged in the timeline; only events where notifications were enabled at the time are flagged in the timeline, and with just one color. In addition, if there were no notifications for a given day, then that day cannot be selected and you can only view the video history for that day by scrolling backward or forward through the timeline to get to that day.  And of course, the new camera cannot be accessed from the home.nest.com website.

These are distinct losses of functionality.

3 REPLIES 3

beardeddragon89
Community Member

What a trash feature.  I found your post trying to research how to edit the lenth of an event because my event didn't capture everything I needed to download.  I reached out to Google and they told me the only way to download a clip is that it needs to be captured as an event.  I'm debating to return my cameras.  Do you think they will create an update to dowload any clip we want?

@beardeddragon89 

I am just another Google Nest customer and am not privy to whether Google Nest will add back the Google Nest app features for the new cameras. I can only hope. I remain unhappy that we have one new Google Nest Battery Camera that has poorer functionality than our older Nest cameras and doorbells.

@MplsCustomer 

Hopefully, the @GoogleNestTeam is paying attention and they can look into making some positive changes and updates to their functionality.  It would be very much appreciated.