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New Outdoor nest cam (battery) went offline

akimhobo
Community Member

The device worked perfectly for around a month and went dark just yesterday. I have tested the wifi and other devices are fine. My other cameras also are functioning properly. Is this a known issue with this device/service? I have it installed in an inconvenient to reach place on my house so I'd prefer a solution/workaround other than climbing up there to reset the device. Has anyone else had this happen and know of a solution? I also can't access

1 Recommended Answer

akimhobo
Community Member

Apparently this was a Google service issue as the camera eventually came back online without doing anything the next day.

View Recommended Answer in original post

3 REPLIES 3

akimhobo
Community Member

Also, when I look up, the status light is green and in the app it says that the battery is 100%

akimhobo
Community Member

Apparently this was a Google service issue as the camera eventually came back online without doing anything the next day.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.