New camera

[JamieC]

I purchased a new camera and when I connect it to my computer to activate, nothing pops up for me to start the process and when I scan the code, I can get the whole way through the process until the Wi-Fi connection.  It keeps telling me the password is incorrect when it is not.  My other 2 nest cameras work just fine. How do I get past this issue to add my 3rd camera?  Very frustrated with what should be a simple process. 

[David_K]

You need to use the Nest app on a phone or tablet to setup your camera and won't be able to setup your camera by connecting it to a computer. Are you following these steps?

1. Open the Nest app on your phone or tablet.
   (You selected you have Nest Cam Outdoor, so make sure it's the Nest app and not Google Home app.)
2. If you have more than one home in your account, make sure that you first selected the Nest home where you want to install your camera. Tap the down arrow at the top left of the home screen to change homes.
3. In the top right corner of the app home screen, tap the Settings cog.
4. Select Add product +.
5. Scan the QR code on the back of your camera. You can also tap Continue without scanning and type the numbers at the top of the QR code.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for the help, davidking!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.