New doobell battery DOA

[xtimex]

Nest video doorbell won't turn on, after successful installation and charged battery, it refuses to turn on, and it cannot be reset either.

So he goes back to the store, first time last time  and never again, visibly disappointed.

[AdeBrad]

I’m having the same issue, wont charge after the first time of working perfectly, says on the app there is a problem with the battery?!….tried to do a hard reset, but nothing……very frustrating 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Have you reached out to Support yet about this issue? They may be able to help you out if you are still within warranty! 

Best Regards, 
Brad

[xtimex]

I don't need it anymore because I sent it back, I don't want to deal with semi-finished products anymore.

[Brad]

@xtimex

Thank you for letting me know! Ill go ahead and lock this thread if you no longer need assistance. Please start a new thread if you have any issues.

Best regards,

Brad