cancel
Showing results for 
Search instead for 
Did you mean: 

New doobell battery DOA

xtimex
Community Member

Nest video doorbell won't turn on, after successful installation and charged battery, it refuses to turn on, and it cannot be reset either.

So he goes back to the store, first time last time  and never again, visibly disappointed.

4 REPLIES 4

AdeBrad
Community Member

I’m having the same issue, wont charge after the first time of working perfectly, says on the app there is a problem with the battery?!….tried to do a hard reset, but nothing……very frustrating 

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Have you reached out to Support yet about this issue? They may be able to help you out if you are still within warranty! 

Best Regards, 
Brad

xtimex
Community Member

I don't need it anymore because I sent it back, I don't want to deal with semi-finished products anymore.

Brad
Community Specialist
Community Specialist

@xtimex

 

Thank you for letting me know! Ill go ahead and lock this thread if you no longer need assistance. Please start a new thread if you have any issues.

 

Best regards,

Brad