New doorbell swap out

[Cosmic121]

Hi!

old doorbell has broken.

can I simply swap to new doorbell and keep all the recordings from my original?

cheers

steve

[Cosmic121]

Hello… anyone know if there is a way to change the doorbell and keep the original history!?

[EmersonB]

Hello Cosmic121,

Thanks for reaching out here in the Community. We would recommend you to save the history of your Nest Doorbell if you're going to swap it. As long as you don't delete your Nest Doorbell from your app the event will remain in alignment with your Nest Aware subscription. You can add a new one while your old one is still there.

Regards,

Emerson

[Cosmic121]

Thank you Emerson.  Appreciate you getting back to me.
it is a shame though, that a company like Google doesn’t have the technology to allow for a seamless transition when its hardware fails.

[EmersonB]

Hi Cosmic121,

I know how important this is for you. We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future.

Best,

Emerson