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New house has nest cameras already. Having trouble connecting to them

SamAtlanta1
Community Member

‎04-12-2022 02:08 PM

I recently moved in to a house with nest cameras installed outside.  When I scan the QR on the backside (through the app) it says something like needing to bring the camera inside the house..  The cameras are wired and I cannot detach them.  Is there an easy way to scan the QR code and start using the camera?  Does the previous owner have to reset it?

 

Thanks

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4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

‎04-12-2022 05:01 PM

HI Sam,  I'm and end-user like you but I have worked with these cams for a long time.  I'm pretty sure you are getting that message because the camera is probably trying to find the previous owner's WIFI network.    

To fix it so that you can add it to your own network I believe you have reset the camera to the factory settings  Make sure you dod the RESET and not just a reboot.  Here are the instructions.  Make sure you take your time and make sure you have the instructions for the correct camera.  Most likely you have the older (Gen 1) cameras.  If you are not sure post a picture here of the camera that you have.

https://support.google.com/googlenest/answer/9252162?hl=en

Good luck and let me know if this works.

 

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SteveT1
Community Specialist
Community Specialist

‎04-17-2022 07:03 PM

Hi there,

 

Thanks for reaching out. Let's get this sorted out. A few questions:

 

  1. What type of Nest Camera are you using?
  2. What is the color of the LED lights on your camera during setup?
  3. How far is the Nest Camera from the router?

You get this message if your Nest Camera is not detected during setup. You can check this article on how to Troubleshoot Nest camera and doorbell setup messages for detailed steps.

 

Regards,

Steve
 

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SteveT1
Community Specialist
Community Specialist

‎04-20-2022 07:50 PM

Hi folks,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.


Thanks,
Steve

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Brad
Community Specialist
Community Specialist

‎04-22-2022 10:15 AM

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

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