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New outdoor camera (battery) running on battery even though its plugged in.

Chuck
Community Member

The new outdoor camera states it is supposed to record 24/7 when plugged in. Although mine is plugged in it still shows that it is on battery power and not recording 24/7. Yes, I checked the outlet and even used another outlet but still have the same issue. My other (older) outdoor Nest cameras work fine and record 24/7. Like other users on this forum, I have to say that the new Google Home app really sucks compared to the old Nest app.

Any pointers on the wired 24/7 issue would be appreciated.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

We purchased and are using the 10M power cable that Google sells for the Google Nest Camera Battery. Under Settings | Battery in the Google Home app, it shows as "Plugged in" and under "Battery usage" it shows as "Custom". And we are getting 24/7 recording.

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Chuck
Community Member

I did see it but have not tested it yet. I will be back at that home on Wednesday and will be able to try the options. 

thank you!