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New outdoor cameras

Community Member

I have read everyone information because I was trying to get my new cameras on my nest app. I wanted to do this because my husband has medical issues that makes it hard for him to put together some information. So he is now unable to get our two new cameras for outside in one app. Also how do you get the video up on my Apple Watch I get my nest information but not the Google Home app. 


Community Member

Coincidently I just installed the flood light camera and I’m having the same issue. I understand Google wants its customers to use the goggle home app but I also have the Nest Guard and I like to monitor everything in one app! 

I am very disappointed at the products now since I can’t use the Apple TV app and now I can’t add the cameras to the nest app, I almost feel like I should have gone with Ring or simple safe. 

I was chatting today with apple and Google costumer support. Google support, as always, played dumb and sent me to apple. Apple actually helped me with one of the 2 issues that I had, which actually was inside the Google home app, so it was not apple issue. Then for the second issue that is the previous image in the Apple Watch, they asked me to turn the camera off. I actually reset the camera but it didn’t work. When I went back to Google, they told me that they can’t help me with the Apple Watch issue. So I am returning my 5 cameras and the doorbell, and I will move to simple safe

Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Please let me know if you need further assistance. 

Best Regards, 


Community Member

Nope, we all are having the same issue. Nothing has been resolved for months. No preview images in the Apple Watch, or in the phone unfortunately.

Community Member

Google can’t add the newer cameras to the Nest app nor can have Google home in the App Store for Apple TV ??  Totally regretting getting everything nest, but what I regret the most is thinking Google was making quality products, I can tell you guys are all profit and don’t really care for your customers.

I have a whole security system that is monitored by 2 apps, and I also pay the Nest Aware…. Unbelievable