New phone

[Dupree007]

I’ve had the doorbell for a couple of years.  I got a new phone and now it says the doorbell is connected to a different account??

super frustrating 

[EmptyNester]

Most likely your doorbell is registered to a different email address.  Do you use more than one email address that you may have used when you activated the doorbell?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[aatienza]

Hey Dupree007,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie