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New products don't work on the Nest App and old products (video history) won't work on Google Home.

TomGeyer
Community Member

Very frustrated that Google doesn't say anything in advance of us buying new camera products where there is no smooth migration from older products (drop cams, doorbells specifically for me) and the newer cameras (floodlight for me). I called in to support and after 3 hours of a run-around, was told that I had to view my camera history on the Nest app for all older products and could only view my floodlight/cam on the Google Home app. This is very frustrating as there was no mention of this when you are purchasing the products. I was also told that this is a result of Google managing the acquisition of Nest (which of course took place in 2014). Ya.

This can't come as a surprise to Google and somehow someone should (1) put notice on the site until a proper solution is made (2) let us know when this solution will be forthcoming and (3) perhaps offer at least an upgrade to the old tech we purchased so it doesn't feel like a scam. Thoughts?

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@TomGeyer

We discovered the same thing in Sept. 2021 when we bought a Google Nest Camera (Battery) and discovered it worked ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. We've been using 2 apps for over a year now.

TomGeyer
Community Member

So frustrating and something I'd expect from a start-up... not Google.  

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.

 

The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

 

Best regards,

Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@TomGeyer I'm dropping by to ensure that everything is covered here. I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

I appreciate the help, MplsCustomer and Brad.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello TomGeyer,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Regards,
Emerson