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New wired indoor nest cam (2021) Night Vision Brightness Keeps Cycling from Dim to Bright Repeatedly

modoggs11
Community Member

Hi, I just bought the new nest wired indoor nest cam and the night vision works but the image goes from dim to bright and back constantly when viewing on the app and on my nest hubs. I tried turning the night vision from auto to always on and the issue persists. I thought that maybe the night vision was turning on and off causing the brightness fluctuations but that is not the case since it happens when night vision is always on. I also thought that a nightlight in the room was causing it but it happens even if I am pointing the camera in a direction with no light. I have 2 old nest cams that do not have this issue. Does anyone know if there is a fix or if this camera is defective? Thanks.

10 REPLIES 10

EmptyNester
Silver Product Expert
Silver Product Expert

Wow,,,,,, that sounds like a defective camera to me.  I don't think you are doing anything wrong.  Your logic for trying the Night mode only was spot on and it is still having the problem   

I think the best way to proceed is to report the problem from right inside the Google Home app.  You will want to hit the "..." icon in the upper right corner near the gear and then select FEEDBACK or HELP and answer the questions.  I believe this goes directly to the folks that need to respond.  I can't remember which is correct but to be safe just do both.   

Hope this helps

Appreciate your response. I'll go ahead and report the problem to google. Thanks! 

Out of curiosity, did Google get back to you after contacting them? Mine is exhibiting the same problem, and I don't have such problem on my other cameras that are of older generation.

EmptyNester
Silver Product Expert
Silver Product Expert

Nope, not a peep.  I reported it in the app as well and included a clip showing them the problem. I am honestly thinking the Google has laid everyone off from this development team as most of the comments here don't get any kind of traction on solving the problems.   And we see NOTHING in terms of updates to the app.  Something is wrong and they are not telling us.  I'm in the process of searching for a replacement platform so I can get off of this train wreck.

I went straight to a phone call and spent like 1.5 hours with them going through the process to make sure it was defective. There is a laundry list of things they want you do to beforehand but luckily I did all of them when I was troubleshooting on my own. The conclusion was for them to send me a new one and for me to send the old one back after I receive the new one. They put a credit card authorization on my google pay that they said will fall off after they receive it. It appears that they are giving me 18 days from when it arrived for them to receive it. I plan on putting it in the mail asap (fyi it's a pre-paid USPS label). I have been using the new nest cam for about a day and I no longer have the issue so far. It appears that it is a camera defect. I will report back if the issue comes back after I use the new one for a few more nights or if there is an issue with my credit card hold. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

modoggs11
Community Member

Please see my comment above. I had to RMA it and the new one appears to be working properly. I will give it a few more nights to make sure the issue doesn't come back.

EmptyNester
Silver Product Expert
Silver Product Expert

Great, thanks for the update.  I'm at may wit's end with the new cams and I'm so frustrated with the Google Home app that I have been doing extensive research on other solutions.  It looks like I'm going to move to Eufy cams and probably sell all my Nest cams on Ebay.  Enough is enough.

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS