Next Cam battery won't reset

[jasonmyslicki]

My indoor/outdoor nest cam worked fine and then we moved and 2/3 cameras work fine on the new network, but the third one will not connect. I have tried several times to reset it but even if I hold it for 10/20/30 seconds I cannot hear a chime and the light remains solid green. When attempted to connect it I always get an error, "Something went wrong - Try connecting again. If that doesn't work, try rebooting your device or turning your phone's Airplane mode on and off before trying again." None of these things work and I assume that the problem lies with not being able to reset the camera. 

[MplsCustomer]

@jasonmyslicki 

Sometimes it can be tricky to actually get the reset button pressed down with a paperclip. Are you getting ANY response when pressing the reset button? "At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone."

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=12052297741761396408-NA#zippy=%2Cnes...

[jasonmyslicki]

I’m not getting any response. I tried a paper clip and a safety pin. 

[MplsCustomer]

@jasonmyslicki 

You could try contacting Support starting with this link:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.

I appreciate your help here, MplsCustomer!

Thanks,

JT

[jasonmyslicki]

I was able to finally reset it, but still unable to connect the one camera. I get an error every time. 

[Jenelyn_O]

Hi there,

Thanks for keeping us in the loop. We'd like to dig deeper into this. Please fill out this form with the needed information and let us know once you're done.

I appreciate your help, @MplsCustomer and JT.

Best,

Jenelyn

[Jenelyn_O]

Hi jasonmyslicki,

I saw your form and one of our representative already sent you an email. Please check your inbox, junk and spam folder and continue the conversation there. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Thanks,

Jenelyn