cancel
Showing results for 
Search instead for 
Did you mean: 

Next doorbell

Megbaily
Community Member

We recently closed escrow on a home and it has the nest doorbell camera. We want to 1) make sure the old home owners don’t have access to it anymore and 2) connect to it ourselves. I attempted to try and connect it with the Google home app, but we need a QR code or a PIN. Is there a way to connect to it without those things? Is there a code on the physical doorbell that I can find… like if I remove it or something? Or are we out of luck and need to purchase a new one? 

3 Recommended AnswerS

Mhle
Community Member

There is a QR code on the back of the Nest Doorbell itself, you should be able to use, I do not know, however, if that ensures that noone else is watching.

View Recommended Answer in original post

MplsCustomer
Bronze
Bronze

@Megbaily 

In addition to finding the QR code, you may also need to have the previous owner remove the doorbell from their account. Here's what Google Nest Help says: https://support.google.com/googlenest/answer/9249728?hl=en

And this "Moving guide for Nest devices" Google Nest Help page says the previous owner must first remove the camera before doing a factory reset: https://support.google.com/googlenest/answer/11151047?hl=en

But some customers in this forum have suggested that you can perform a full factory reset to get the doorbell working for you even if the previous owner hasn't removed the doorbell from your account. I can't find a definitive answer from Google Nest on whether this will succeed.

View Recommended Answer in original post

7 REPLIES 7

judylee418
Community Member

This has been useful for me: https://www.youtube.com/watch?v=oe1sGugTUtM

Mhle
Community Member

There is a QR code on the back of the Nest Doorbell itself, you should be able to use, I do not know, however, if that ensures that noone else is watching.

MplsCustomer
Bronze
Bronze

@Megbaily 

In addition to finding the QR code, you may also need to have the previous owner remove the doorbell from their account. Here's what Google Nest Help says: https://support.google.com/googlenest/answer/9249728?hl=en

And this "Moving guide for Nest devices" Google Nest Help page says the previous owner must first remove the camera before doing a factory reset: https://support.google.com/googlenest/answer/11151047?hl=en

But some customers in this forum have suggested that you can perform a full factory reset to get the doorbell working for you even if the previous owner hasn't removed the doorbell from your account. I can't find a definitive answer from Google Nest on whether this will succeed.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help. I would also suggest taking a picture of the code or entry key for future reference. Did the steps provided help? Feel free to reply if you need further assistance.

 

Regards,

Steve

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 


I Appreciate the help, Steve.

 

Thanks,

Archie

Problem has been solved with the help here. Thank you. 

aatienza
Community Specialist
Community Specialist

Hey Megbaily,

 

Thanks for the update. I'm glad to hear that your Nest Doorbell is working. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.


Thanks,

Archie