No 6 digit key

[Monica08]

I have installed my nest camera however there is no qr code or 6 digit code anywhere to be seen on the camera. It is a indoor wired camera. How can i add it to my nest app?

[Monica08 · Accepted solution]

There was no removalable qr code on the box or paperwork. I still have the box and all paperwork and do not see anything on it

[MplsCustomer]

@Monica08 

When we bought our Indoor Nest Cam (Wired), the QR code was on a removable sticker on the front of the camera, as shown at about 0:50 in the install video found here: https://support.google.com/googlenest/answer/10931419?hl=en. The install instructions ask the customer to save the sticker in their Quick Start Guide.

The 6-character setup code is found under the base, as shown at about 1:04 in the same install video.

[Monica08 · Accepted solution]

There was no removalable qr code on the box or paperwork. I still have the box and all paperwork and do not see anything on it

[MplsCustomer · Accepted solution]

@Monica08 

Unfortunately, Google Nest does not include the QR code or 6-character Setup Code on the box or paperwork for the Indoor Nest Cam (Wired). For the Indoor Nest Cam (Wired) the QR Code is on a removable sticker affixed to the front of the camera, and the 6-character setup code is imprinted under the base of the camera, as shown in the install video linked in my earlier comment. (Putting it on something as easily lost as a removable sticker seems especially unhelpful.)

By the way, the Indoor Nest Cam (Wired) cannot be added to the Google Nest app. The newer Google Nest cameras and doorbells released starting in the fall of 2021 work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Many thanks for your help and suggestions, @MplsCustomer. You will definitely need the QR code to move forward. If you still have your serial number, Support may be able to help if you contact them. 

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad