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No Save or download option anywhere.

LaMir
Community Member

Hi. I am using an iPhone 12 and have both Nest app and Google Home App. I have selected my video clip, clicked Event Details, etc and there is NO a download or Save option to be found anywhere. It does not appear when scrolling up down and all around. There are no 3 stacked lines options. Just 3 dots or a settings cog. No Download arrow. Please help. Thank you. 

1 REPLY 1

zoeuvre
Community Specialist
Community Specialist

Hi LaMir, 

 

Thanks for reaching out to us, and I'm sorry to hear about the situation. I found this helpful guide for you in troubleshooting saving a video clip.

 

Let us know how it goes.

 

Best,

Zoe