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No Sound To or From Nest Camera

MelH
Community Member

I can’t hear any sound when viewing in the Nest app live or on any recordings. Also, when I press the talk button, I don’t hear a chime nor do I hear myself speaking. I tried restarting the camera. I have not tried to reset the camera. I wanted to see if anyone else would have a solution before I reset. 

Thank you!

9 REPLIES 9

Freeman2468
Community Member

I am having the same problem

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. Let's see what's going on. What type of Nest Camera are you using and when did this start? Also, is this happening on multiple phones?

 

In the meantime, please check this article on how to Troubleshoot camera audio for basic steps.

 

Regards,

Steve
 

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

 

Thanks,
Steve

I have 3 nest cameras 1 with a IQ and 2 older nest cameras I really can’t say when it started but yes I am having the same problem with different phones.IPhone 11 and 12 plus the person outside can hear me talk but I can’t hear them when they talk and yes I know there is going to be a delay I understand that. And I have a new camera with the flood light and I don’t have any problems with it and I have a doorbell camera and I don’t have any problems with it. And all the settings are the same that you can adjust the IQ you can’t adjust anything.

Brad
Community Specialist
Community Specialist

@Freeman2468

 

Have you tried to Restart or even Factory Reset your cams that are not working?

 

Best regards,

Brad.

Freeman2468
Community Member

Yes twice and having the same results

MelH
Community Member

Yes, still not working. I have a Nest indoor camera and a Nest doorbell. Both cameras have not had sound play on the app or sound coming from the speakers for about a month now. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

I am sorry to hear that you are still having the same issues! Have you had the chance to reach out to Support? If not, I would suggest that you reach out to Support for further assistance.

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.