Thanks for posting here in the Google Nest Community.
I’m sorry you’re having trouble with this. No worries, we'll check this out. Did you not receive any push or email notifications? Is this issue constant or intermittent? Also, what's the status light of your camera? Keep us posted.
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.