No blue light appearing in installation process

[awarberg]

After having scanned the QR code and connected the doorbell to an outlet with the USB cable, the light never turns blue and the installation process cannot be continued. What to do?

[EmptyNester]

A few people with this problem have reported that they ended up using a different phone (from a family member or friend) to install the camera and for some reason that works.  

Otherwise you best be is to contact Google Nest and speak to a technician that can  help you.  Here is the link to open the ticket and speak with someone.  I suggest you allocate about an hour for this....

https://support.google.com/googlenest/gethelp

If they get you up and running please return here with a few details about how they got it working.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Thank you @EmptyNester for your help!

Best regard,
Brad

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[janthadeus]

Hey everyone!

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
 

Best,

JT

[awarberg]

Hi, I am sorry that I haven't replied; I am very thankful for the advice provided, but I haven't been able to test it yeet, since I asked for a friend who lives in a neighboring country – she's been away traveling and as soon as I visit her later this week I will try out the suggested solution. Thanks for your time, you've been very helpful.

Best Regards,

Andreas W

[janthadeus]

Hey awarberg,

Sounds like a plan! Keep us posted.

Thanks,

JT

[awarberg]

Hi there,

problem finally solved; after Mae at the Google Nest Customer Care Team suggested I'd do a factory reset if nothing else worked. Turns out – which I didn't know – that the doorbell had been up and running before, but refused to get configured after charging which was probably because my friend had switched to another internet provider in the meantime; and the device stayed "locked" to the old wifi network. Thanks so much for your help,

best regards

Andreas Warberg

[janthadeus]

Hi awarberg,

Cool, we're glad to hear that. We're here if you have any other questions.

Best,

JT

[janthadeus]

Hi there,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

JT