No doorbell ringing on my Samsung S24Ultra

[VickBass]

uuUgGGGH! 

I just had my Nest Doorbell (Gen2) installed at my home. I was so relieved that I could finally keep track on who was coming to my door when I was away.

But... when someone rings the doorbell, I just get a "ping" on my cell phone... the kind of "ping" notification that I get when I receive an email or a podcast downloads or I get a text. I have spent many hours trying to change settings so I can receive a Ding Dong on my phone when someone rings my doorbell. You see, I am out of my house about 80% of every day when I'm in town, and I travel about 60% of the year. The whole reason I had a Nest installed in my home was so that I could know when someone was at my front door, no matter where I am in the world (at the office in my hometown, or running through the airport in Cairo) and a faint "ping!" (identical to about 183 others I get throughout the day) will certainly not catch my attention.

So, what do I do about this???

[gmelanymelissa]

Hi VickBass,

Thanks for posting in the community. I understand you're only receiving a standard "ping" notification when someone rings your Nest Doorbell, instead of the expected "ding-dong" sound. Since you're often away from home, having a specific notification sound on your Samsung S24 Ultra would be a useful feature to enhance your experience within the Google ecosystem. I'm here to help!

The ability to customize notification sounds for the Nest Doorbell is not managed within the Google Home app. Instead, this setting is controlled by your phone's operating system. To ensure you receive the most effective assistance with this inquiry, we recommend reaching out to Samsung support directly. They have the necessary expertise to troubleshoot and resolve this concern. You can find their official support page here: Samsung Support.

Let me know if you have any other questions.

Regards,

Melany