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No event detected

Lisalev1
Community Member

Screensho.jpg

We've had our driveway cam for several years.  Just yesterday, I migrated to Nest Aware.  Now there are gaps that say No Events Detected, which may or may not be true, who's to know for sure??  However, I want to be able to scroll through and see a continuous stream. How do I change that??  Please don't suggest a bunch of troubleshooting steps.  Literally nothing has changed, except switching to nest aware. 

1 ACCEPTED SOLUTION

Ashepherdson
Silver Product Expert
Silver Product Expert

So it depends on the plan that you signed up for, if you take a look at their Aware page (https://store.google.com/ca/product/nest_aware?hl=en-GB) you will see that the base plans are only event based recording, where as if you want 24/7 recording you would need the higher tier plan. Do you know what you signed up for?

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3 REPLIES 3

Ashepherdson
Silver Product Expert
Silver Product Expert

So it depends on the plan that you signed up for, if you take a look at their Aware page (https://store.google.com/ca/product/nest_aware?hl=en-GB) you will see that the base plans are only event based recording, where as if you want 24/7 recording you would need the higher tier plan. Do you know what you signed up for?

View solution in original post

Lisalev1
Community Member

Yep, I signed up for the basic plan. Now upgraded.  So much for migrating to Nest Aware being cheaper. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thanks for your help, Ashepherdson!