I've seen others here who received help from Brad after having no luck with support. I just spent the last 30 minutes chatting with a support person who was unable or unwilling to help and refused to put me in contact with a manger. Brad, if you can help, my case I.D. is 8-############2278.
I have been unable to locate my original receipt, however we purchased the Nest Hello for the new home we built almost 2 years ago. We pay for Nest Aware Plus and I asked her if she could look up when that subscription began as we subscribed to this soon after we moved in.
We are good Nest/Google customers and also have two Nest learning thermostats, two temperature sensors for the thermostats and a Google home mini in our home. Also, this Christmas we just purchased three new Nest Hello wired doorbells for our children. This is before I noticed the peeling and blurry camera issue.
