cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

No history

CMB
Community Member

I am getting alerts but there are no clips in my history. I have moved my camera to a different property and there was no service for a while. How can I resolve this?

4 REPLIES 4

mdr2
Community Member

This is almost always because your Nest Aware subscription has run out. 

Brad
Community Specialist
Community Specialist

Hi there, CMB.

 

Mdr2 is correct, it is most likely because your Nest Aware subscription has lapsed, or you do not yet have one. You will need one to save video and clips.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS