06-14-2022 08:29 AM
Hej Google Service
I have a outdoor camera with battery connected to permanent power. I went through the whole set up and every thing is fine.
I can se the camera in my home app, can turn it on and of and adjust all the parameters i want.
I get notifications and can se the history where it shows fine videos.
But i cant get any live feed from the camera, no matter what i do.
I removed the camera in the app, restarted it, factory reset i nothing is working no live video.
I have a fine and stadiy connection nothing is working.
I also tried the other options from the other post but nothing is working.
Can you healp me?
06-14-2022 03:46 PM
I'm pretty sure this is a problem with the Google back-end servers. A few people have reported this and they seem to get it fixed by contacting Google Tech support for help. You can open a ticket here:
06-14-2022 11:18 PM
OK I give it a try
06-14-2022 11:19 PM
I dont se this problem as solved, so could you let this thread open until I have a working product?
06-18-2022 06:46 PM
I appreciate the help @EmptyNester. Checking back in should you still need our help here. Have you reached out to support?
06-21-2022 03:03 PM
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.