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No live video

beachbenns
Community Member

My floodlight camera and my doorbell (battery) both have lost the ability to connect and live stream. I've tried restarting the router and the devices.. no good.  Oddly my nest indoor camera is working fine and the other two are still making videos when there's activity.  Any help would be appreciated. 

4 REPLIES 4

Exectioner
Community Member

Same here for my Doorbell (Wired - 2nd Gen).  My other battery Outdoor Cams work fine.

zoeuvre
Community Specialist
Community Specialist

Hi folks, 

 

I know it’s been a while, and I’m sorry to hear about the situation. I’d like to take a look at this for you. 
 

A few questions: do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have? Also, how is the Wi-Fi connection in that part of the house?

 

I’ll look forward to your responses. 

 

Best,

Zoe

Juni
Community Specialist
Community Specialist

Hi there,

 

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni