No nest video

[Joebob]

Lost doorbell video recordings. The next day the live video feed went out. My aware acct is up to date and paid. Tried to reset nest but won't let me cut it says it's in use by another user. ME!!

The doorbell doesn't show up in the nest app either, so I can't reinstall it.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?

• Have you made sure that you are logged into the correct email associated with your devices?

• Have you restarted your devices including your phone, to see if that fixes the issue?

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey folks.

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad. 

[Brad]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.